Bingo-loving Maggie Budgen (formerly Croft) has an intuitive, maternal streak – hence why she’s the perfect person to run Waterloo Road’s new boarding house. Genuine about her care of the pupils in her care, Maggie ran the boarding house with husband, Grantly, before his unfortunate death.

Maggie’s had a tough life – including a disastrous marriage before Grantly – but at Waterloo Road, Maggie’s found happiness and proved herself to be a treasured member of a staff, and an incredibly loyal and worthwhile friend.

In the wake of Grantly’s death, Maggie chucks herself into her work. She finds herself continuing to work hard to ensure the students get the best out of Waterloo Road, especially Kevin, a student with a bright future that may be thrown into turmoil.