Helen Hopewell joined Waterloo Road at twenty-two for her first year as a qualified teacher. She came to the school with an enthusiastic, shiny-eyed approach but Tom quickly realised that Helen has her blinkers on when it comes to the classes’ reactions to her. Helen was always slightly removed from the Waterloo Road lifestyles and found herself not quite able to get her head round their lives. Her pupils sniffed her out as a weak teacher almost immediately and “Hopeless Hopewell” as she is soon nicknamed finds herself at the end of a hate campaign led by year ten pupil Amy Porter. This makes Helen realise she was never cut out to be a teacher and she leaves the school for good.